Unless specified, the minimum rental period for all products (except for ACs) is 2 months. For ACs, the minimum rental period is 3 months. There may be some exclusions and inclusions. You can find the exact information in the respective products’ detail page.

We rent refurbished products of reputable and reliable brands only. Minor dents, stains and scratches are expected. Since we buy and maintain our own inventory, we will ensure that the products that we rent are of impeccable quality, neat and clean, free of repairs and damages. You will certainly like them.

In very rare circumstances, if we run out of stock or if you know anyone in the management team personally or if you have strong connection with the underworld or with those in power or if you are a very good fan of Chennai Super Kings Thalaey M(adras) S(on) Dhoni or if you are newly married (we do not want to add on to your misery), we may deliver brand new product(s) at no extra cost. The final decision will  however solely be at the discretion of LetUsRent.
 

You need not pay any money for ordering a product from us. We will collect a (refundable) security deposit and in some cases, a non-refundable 2 way transport fee (if you are outside our area of operations) in CASH after delivery / installation of the product at the time of signing the paperwork. 

We strictly do NOT entertain usage of appliances in Paying Guest accommodations.
Usage of our products without our knowledge at Paying Guest accommodations tantamount to criminal breach of trust and may result in civil/criminal proceedings.
 

We prefer to lease the products in your tenants’ name because:
a.    We need to know who is using the product. 
b.    The lease would be in your tenants name
c.    We have clarity on who would be responsible for payment and follow-up on repairs, returns.

If you own a house and you want to furnish it for letting it out on rent, please speak to us. We can devise a custom package based on your specific needs.
 

Usage of products in a commercial establishment requires different terms and pricing because no manufacturer provides warranty. The documentary evidences for commercial usage are completely different. Please email us your specific needs. We will examine and devise a custom package to you by bundling our own warranty services.

As of this moment, our delivery trucks reach every nook and corner in Chennai (except Opaline in Navalur). Apart from Chennai, our delivery trucks reach far flung areas like Mahindra City, Kelambakkam , Ambattur, Mogappair and Madhavaram areas for an additional transport fee.

Orders can be placed through our website (www.letusrent.com). Choose the product you want to rent, add the item to the cart, fill in your details and submit your order. If you have challenges filling in the form, please consult our helpline for assistance. 
If the details you have provided is incomplete or not clear to us, we may reach out to you for providing additional documentation. 
If you are a senior citizen or a person with special needs, please contact us over phone. We will find an easier way to help you out.
 

We will try to accommodate request for updating your order anytime as long as the product is not shipped. Please reach out to our customer care or send us a mail to customercare@letusrent.com with your amendments. We will review the changes and email you a revised confirmation email once we action your request.

After submission of your request, you will receive an acknowledgement email from us on your registered email ids. Due to the volume of requests, we need some lead time (4- 6 hours) to verify your documentation and confirm your order. If there is some discrepancy, we may call you or email you seeking additional details / evidences.
If your order is accepted and approved, you will receive a delivery confirmation email from LetUsRent within 24 hours of approval. 
 

If you have placed an order with us and if you have not received any follow-up email within the next 24 hours, please reach us on our customer care number either via phone or whatsapp for a status of your confirmed order.

It is indeed unfortunate for us if you cancel the order. You are allowed to cancel your order till 30 minutes before the transport vehicle reached your home. We will not ask any questions in case you cancel your order before delivery. You will not be charged any fee in this case. If the transport team reaches your home and you cancel your order, then we may collect a reasonable transport fee from you.

In case of cancellation of order after delivery, the terms indicated in the cancellation policy will apply.

Our customers are important to us. But in some unavoidable circumstances, we may cancel your order for the below reasons.

(i)    If there is a mismatch in the delivery address or the contact details furnished in your order against the actuals.
(ii)    You are too far from our area of operations.
(iii)    Your supporting documentation is not in good order.
(iv)    Our request for additional supporting documentation is not furnished within 72 hours of placing your order.
(v)    Transport team is unable to deliver within agreed timelines beyond three attempts.
(vi)    Misrepresentation of facts, attempt to cheat.
(vii)    You have been blacklisted by us or any of our peer companies before.
(viii)    Incorrect or ambiguous address, unreachable telephone numbers. 
(ix)    Use of inappropriate words, dangerous or bad behaviour against our personnel.
 

We take utmost to ensure that the products are checked and approved by internal Quality team before despatch. We will deliver only products that are well branded, in good working condition, neat and free of repairs. 
       If you do not like the product for some good reason, we will certainly want to know the same for our internal quality improvement purposes. 
If the product that is being delivered is not in good order or under repair, unclean and dirty, you can refuse to take delivery. In such case, we will schedule a replacement to you on priority basis at no extra cost.
If the transport team reaches your home and you have any other personal reasons beyond our control ( eg. product is not compatible, house owner does not permit usage etc), then we will collect rent equivalent to the minimum rental period along with non-refundable transport fees from you.
 

The make, model and colour of the product despatched to you is at the sole discretion of LetUsRent and subject to availability. We will try our best to match your order with your preferred brand. However, in the unfortunate circumstance that we do not have the brand of your choice, we will provide you with an alternate brand among the ones displayed in our website. We assure you that all products that we rent are well branded, in good working condition and certainly satisfy your needs

We request you to record your complaint in an email to support@letusrent.com along with the details of the repair. You may also use alternate channels like Whatsapp or telephone call to our support executives. We strictly prohibit customers from using any other third party technicians from carrying out repairs on products owned by LetUsRent.

We expect customers to periodically clean the product and maintain it in good working condition till the time of return. For a list of Dos and Donts along with usage instructions, please refer to the product details page in our website.  At the time of return of appliance, we expect customers 
We provide FREE* service for all repairs throughout the period of usage. 

There are however some exclusions to avail FREE* service.

     Intentional / unintentional breakages / damages caused to product at customer premises after delivery and acceptance.
     Product is not maintained as per recommendations. 
     Damages due to rats / rodents.
     Attempts by customer to tamper or repair the product either by themselves or using any unauthorised technician will void warranty.
     Excessive usage/ Abuse of product resulting in wear and tear.
 

We will collect a reasonable repair fee in any of the above cases if determined by our technician. At the time of repair, the technician will explain the nature of the repair carried out and the root cause as well steps to prevent the repair in future. 
The decision of the technician who identifies the root cause of the issue and fixes the product is FINAL and shall be binding on the customer.

Repair fee, if levied, shall not be adjusted against security deposit. Such fee shall need to be paid to the technician by cash after successful completion of repair or within max 2 working days through online banking from the date of closure of the repair request.
 

Our approved mode of communication of invoice shall be by email only. Automated invoices shall be emailed to only your registered email ids that you furnish at the time of ordering the product.  If there is any change needed to the email ids, please reach out to our customer care team.
Rent is collected like post-paid basis. i.e after the billing period. After receiving the product, we will start billing you from the date of delivery.  For purpose of billing, we will assume that there are 30 days in a month.
For the first month alone, we will pro-rate your rent from date of delivery till 1st day of the next month (Pro-rate: Based on the number of days in between). 

You will need to pay the rent by 15th of every month.   There will be a late payment fee for payments received beyond 15th of every month. Please check our late payment policy for more details on how late payment fee is calculated.
 

For products of less than one month rental tenure, after you place your order, our customer care will reach out to you either by email or phone or whatsapp to confirm your return date/time of pickup.

For products with 1 month and above rental duration, you need to inform us atleast 7 days in advance to allow us to plan your transport arrangements. We strongly recommended email communication to enable us track down your return request.
 

We do not know of your urgency. However, we are sensitive to your needs and will try to accommodate your unplanned request.  Please be aware that unplanned transport requests require co-ordinated effort from our transport team and you. We urge you to notify us atleast 24 hours – 48 hours in advance. Please refer to “< Qn on early closure fee> “ on how your rent will be computed in such special circumstances.

We know that you would have used the product(s) for a while. Minor scratches, dents and stains are expected. The handling instructions are well documented in the product details section in our website. As much as possible, switch off the appliance a day before the return and clean the appliance well. 

Approximately 1 – 2 days before your planned return date, you will receive a settlement email on your registered email ids with the notional estimate of amount that will be paid to you. 

In (y)our best mutual interest, we will refund the security deposit strictly to the person who had hired the product. 

The transport team will examine the appliance in your/your nominees’ presence. If there are no damages/breakages to the appliances and the appliance is clean, the transport team shall pay the amount indicated in the settlement email by CASH to you after due verification of your credentials on that spot. 

In the event that you are not available in person to return the appliance, we will seek your bank details as part of settlement process. Post pickup of the product(s), the refund shall be effected within 24 hours of receipt of your bank details in such case. 

We don’t think any of our competitors will be able to process refund of your security deposit in such double quick time.
 

Your presence is mandatory at the time of return of appliance. 
If you have a valid reason for absence at the time our transport team arrives, please share contact details of a nominee who will be able to return the product on your behalf in your absence. 
 

If the damage is minor or if the appliance is not clean, the transport team will provide you with an estimate of breakage / cleaning fees. We will set off the outstanding amount from you against the security deposit. The remaining amount due to you will be disbursed in cash by the transport team.

On the other hand, if there is no balance left to recover from the security deposit, you will need to pay the remaining amount to the transport team in CASH at the time of pickup of the product.
 
If the damages are significant and demands a closer examination of our technician, the transport team will seek your inputs on whether it is acceptable to you to move the return date to the next available return date. The technician will visit your premises within 48 hours, fix the problem and collect a repair fees. The technician will then provide clearance for the transport team to pickup the product.

If your return date cannot be moved, then the transport team will consult our technician over phone and provide him with electronic evidence on nature of the repair. Depending on his advice, the transport team will notify you about the appropriate charges and disburse or collect the final settlement amount. 
 

We hope that such a situation does not arise. We strongly urge YOU to plan in advance and be available at the time of return of product. We do not want the product to fall into the hands of individuals not authorised to handle the product. Besides, allowing any unauthorised persons not part of the agreement amounts to criminal breach of trust and violation of our rental agreement. 
In case you have a very valid reason, please be open about it. We will try to be considerate to you and will ask you to share details of the contact who will be able to co-ordinate with our transport team.  You will still be responsible for safe return of the appliance. Moreover, the onus of clearing any outstanding balance will rest on YOU. If there is any payment due from us, we will refund the amount to your bank account only.
 

Yes. We can. However, please note that at the time of ordering, FREE delivery and pickup is applicable only once. There will be a nominal one time transport cost levied for moving the appliance from your current location to a new location and pickup of the same on a future date.

Please ensure the appliances are neatly cleaned before you return the appliances. In case the appliance is not reasonably clean, Rs 200 will be charged as cleaning fee per appliances.

Demo

We compute transport fees based on the delivery location in your order.
The transport fee will be computed once you enter the pin code in the Cart page.
 

Deliveries are done on a best effort basis. Generally, we assume that, when you place order for more than one appliance, you will return both the appliances at the same time. However, in this specific case, it turns out

No tension. LetUsRent will deliver the appliance at your doorstep or at the place where you want it to be installed at no extra cost. However, if there is an operative lift, we request you to take all steps to allow our personnel to use it. 

Generally, we assume that, when you place order for more than one appliance, you will return both the appliances at the same time. However, in this specific case, it turns out that we have to split the return pickup to between 2 different dates. Hence, we will levy a one way transport fee (Rs.250) at the time of pickup of the first appliance. In the case of an AC, this would be Rs.400.

Demo?

As the name suggests, this offer is available for existing customers only. Supposing you have been using our products on rent for a while, if you like the product and buy it out, you can propose your best offer in email to : support@letusrent.com.

          Upon receipt of your offer, our finance team will do some number crunching and also compare your offer to the fair market price of a similar product in the secondary sales market. If your offer looks good to us, we will reply to your email with a request to remit the payment to our bank account within the next 48 hours. 

If we do not like your offer, we may ask you to revise your offer with our expected fair price. You may please note that the right of refusal of your offer lies with LetUsRent. The final decision of LetUsRent in this matter is binding on the customer.
 

We begin processing orders only after we receive ALL supporting evidences. Orders are processed on a First-Come, First-Serve basis. Once we are satisfied with the information provided to us, your order will be placed in a delivery queue.
 In the normal course of processing your order, you will be notified 24 hours ahead of delivery/pickup. In case of EXPRESS** delivery/pickup, we will call you 3 - 6 hours ahead of the delivery/pickup.
 

Deliveries are done on a best effort basis. Once we have all the mandatory documentation from you, we will deliver your product(s) within max 72 hours subject to your (or your representatives) presence to receive the product when the transport team arrives at your doorstep.

This is one area of weakness to us. Our deliveries are generally scheduled between 9 AM IST – 6 PM IST.  
There are many unknowns affecting the time of delivery / pickup during transportation. Your location, the volume of deliveries, actual road conditions, your availability all have a role to play. So, proposing an exact time of delivery / pickup is a challenge. We **CANNOT** predict an ETA until 1 hour before delivery/pickup. 
However, to reduce your anxiety, once your order is approved for delivery / pickup, our transport co-ordinator will call you 24 hours ahead of the delivery/pickup and obtain your favourable time. The contact number of the driver shall also be published in email to you. The driver of the vehicle will also call you 1 hour before arrival at your residence.
.      If you have a hard time to receive/return your product during the day, we will add a small convenience fee** to ensure delivery/pickup of your product either before 10 AM IST or after 6.00 PM in the evening.
 

** Convenience fee:  To be paid to the transport team for working beyond their office hours.

We generally do NOT entertain out of turn delivery/pickup requests because we hate to disappoint customers who are waiting for their orders/pickups ahead of you. If you want to jump the queue because of an urgent need, please make your selection in your order / pickup request ahead of time. 

If your request is approved, then, you will be notified about the transport arrangements 2 – 4 hours ahead of time. There will be an additional transport fee for EXPRESS** delivery/pickup subject to availability of goods with us, your availability to receive / handover the product when the transport team calls you and delivery / pickup volumes with the transport team. Please note that EXPRESS deliveries/pickups are also scheduled between 9 AM IST – 6 PM IST and a **Convenience fee applies for out of office hours deliveries/pickups. 

If we are not able to deliver within 24 hours, we will not charge this additional fee from you.

EXPRESS**  : An additional fee payable for scheduling delivery/pickup within 24 hours subject to approval for delivery/pickup of your order.
 

Our customer care team be reached on << 7760129650 >> Monday through Sunday between 8.30 AM IST and 8.00 PM IST.

We begin processing orders only after we receive ALL supporting evidences. Orders are processed on a First-Come, First-Serve basis. Once we are satisfied with the information provided to us, your order will be placed in a delivery queue.
 In the normal course of processing your order, you will be notified 24 hours ahead of delivery/pickup. In case of EXPRESS** delivery/pickup, we will call you 3 - 6 hours ahead of the delivery/pickup.
 

Please reach out to our customer care number either via phone or whatsapp for a status of your confirmed order.

We will try to accommodate your requests as much as possible.Our transport team begins deliveries from 7 AM and go on until 10 PM. We know your time is precious. So, do not wait for us. Due to unpredictable traffic conditions, high volume of transport requests and on-road conditions, it is impractical to inform you a specific time for delivery / pickup.  When the appliance is ready to be delivered, our transport team will call you 1 hour prior to the delivery. 

Our transport team will walk you through the paper work at the time of delivery of product.

If you have already shared the minimum mandatory documentation electronically in email or whatsapp or through the order form in our website, you need not share any additional documentation. However, in case our delivery personal has any suspicions, they are fully authorised to seek the originals or additional documentation to clear their suspicion or reject delivery in case of unreasonable requests from customer or inappropriate / unacceptable behaviour.

At the time of placing your order, you may request for a specific model or brand among the ones we offer on rent .However, the make, model, color and brand of the product is subject to availability on the date of delivery at our warehouse and at the sole discretion of LetUsRent. 

<<   To be filled    >>.

Please call < > for assistance on complaints regarding deliveries. 

If you have already shared the documentation electronically using the order form in our website, you need not share any additional documentation. However, in case our delivery personal has any suspicions, they are fully authorised to seek the originals or additional documentation to clear their suspicion.

be satisfied about the reasons to suspect, in such circumstances, it is are at the time of ordering the appliance, t the Mostly we will not collect any physical document from our customer, if you have already given us the scanned copies. But in case of particular situation we might ask for additional documents
 

Demo

Demo

Demo

Demo

Demo

For repair / service related issues: 
Please email: repair@letusrent.com along with a brief description of your problem. 

For any other issues: 
We request you to record your complaint in email to : complaints@letusrent.com along with supporting evidences or brief description of your complaint.  We usually attend to your complaints within 48 hours.
Our customer care team may call you for further details. We take complaints seriously. We will write back to you within 48 hours with details of steps taken to address your complaint. If you are not satisfied with our response, please call on : <<  >> and speak to our customer care executives for escalating your request to our management team.
 

Don’t worry about any issues with the rented appliances. We will cover it for you. Please inform us in writing to support@letushire.com and we will attend to you issues in 48 hrs

We ensure quicker resolution to the issue. But it is strictly against our rental agreement for customer to fix the issue on their own

No. We strictly not allow any third person to fix the issue other than our own trained technician to fix the issue

For all wear and tears we will not charge our customer. But in case if the fault is due to customer induced cases, we will charge a nominal fee for fixing the same

Like coin in WM or glass door breakage

At the time of delivery of appliance, security deposit and transport fees is payable by CASH to the transport team. Monthly rent is payable through online banking. When your rent turns due, we will email you the rental invoice along with our bank account details to your registered email ids. As of now, we accept payment through the following modes: NEFT, IMPS, and MMS. We request you to reply to the email rental reminder with details (screenshot) of transaction to help us identify your payment.

Due to volume of transactions, we will not be able to acknowledge each and every payment made to LetUsRent. However, if you need an acknowledgement, please email or WhatsApp us and we will be able to send you an acknowledgment over the same medium within the 24 hours

No. We strictly not allow any third person to fix the issue other than our own trained technician to fix the issue